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FREQUENTLY ASKED QUESTIONS Find quick answers to your questions below. If you do not find the answer to your question please feel free to contact us. | Product Information
| Shipping & Ordering Information | | Policies & Guarantees | Additional Support & Information
| What payment methods do you accept?  We gladly accept all major credit cards through our secure checkout. - Visa, Master Card, American Express, Discover, Debit/Check Cards and PayPal
- Money Order
- Cashiers Check / Certified Funds
- E-Checks through PayPal
- Sorry, we do NOT accept personal checks by mail (only e-checks through PayPal)
- Sorry, we do NOT accept cash
PayPal also allows you to directly transfer funds from your bank account. Please note, we do NOT process an order until payment has cleared. return to top What are your shipping rates? Please view our shipping rates, insurance option and estimated delivery times by clicking here. return to top When will my order be processed and shipped? All items are handcrafted and custom made to order. We do not mass produce any of our products. Please keep this in consideration when placing your order. Generally, orders are processed and shipped from our studio within 3-5 business days (this does not include shipping time) after payment has cleared. However, please allow up to 10-14 business days for your order to be processed and shipped, especially during the holiday seasons. Unforseen issues or backorders of materials may arise. We appreciate your understanding. WE DO NOT SHIP ON HOLIDAYS OR WEEKENDS. Your order may be delayed for the following reasons: - Unclear direction(s)/request(s) on order
- Not selecting or indicating an option that is needed to process the order
- Different billing & shipping addresses entered
- Past history of fraud or chargeback has been assigned
- Unable to verify billing address information
*These reasons are subject to change at any time, without prior notice. return to top How do I place an order? To place an order, click on the "Add to Cart" button next to each item. When you are finished shopping, select the "Checkout" link and proceed with the checkout process. First time customers will be required to register. Return customers save time, by simply inserting their username and password. Click here to register now. return to top What are my gift giving options? Each jewelry purchase includes our standard signature gift packaging, featuring a sheer organza gift bag with satin ties and our signature gift tag. If you prefer your gift to be beautifully presented in a tin, you may order our premium signature gift packaging by clicking here. Our premium signature packaging features a gift tin and beautifully finished with our signature satin ribbon and gift tag. A complimentary, blank or personalized gift card may be included with any gift purchase, upon request. return to top Will I be charged sales tax? Bailey’s Beads and Beyond.com is owned and operated in the state of Oregon, therefore we are not required to collect sales tax on orders . Enjoy your tax free purchase! return to top Do I have to put a personalization? No, absolutely not. It's not mandatory to have a personalization. If you do not want a personalization, just input "None" or "No Thank You", in the “personalization” text box. return to top What is your privacy policy? We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. return to top Is this website secure? Please click here to read our security statement. The lock symbol in your browser only shows on the page you enter your credit card information. If you don't see the lock symbol, another security sign is "https" in the website address (URL). return to top May I specify a different location for a charm or crystal / dangle charm? Absolutely! Here are a few examples: - Ordering a sterling silver charm/charms, please specify in the 'Attach Charm To' box. Examples: "Attach charm to the front (next to the name) of the *Jane* bracelet" or "Attach charm to the left 'side' of the bracelet".
- Ordering crystal charms, please specify in the 'Special Requests' box. Example: "Attach crystal charms throughout the bracelet".
- Ordering "both" sterling silver charms and crystal charms, please specify in the 'Special Requests' box. Example: "butterfly charm ~ clear crystal charm ~ Janie ~ clear crystal charm ~ daughter charm" (meaning...add butterfly charm to the left "side" of the bracelet, then the crystal charm next to the name, 'Janie' for the personalization, another crystal charm on the other side of the name, add daughter charm to the right "side" of the bracelet).
- OR, you can request that we decide when designing the bracelet. Example: "Arrange charms in a way you believe looks the best"
return to top My family is growing, how do I add a strand to my Mother’s / Grandmother’s Bracelet? All Mother's and Grandmother's bracelets may hold up to 6 strands, per bracelet. To add a strand, please contact customer support. Depending on how many strands you currently have, you may need to upgrade your clasp. Example: your current bracelet is a triple strand bracelet. You will need to upgrade your clasp, since the current clasp will not hold four strands. Please see our clasp options, by clicking here or contact us with your question(s). Customer is responsible for shipping, via USPS FIrst Class, USPS Priority Mail or USPS International Priority Mail. Insurance is optional, however, always recommended. return to top Where do I input the details for ordering a crystal charm? Generally, crystal charms are designed according to the design of the jewelry piece. However, if you are ordering multiple crystal charms and would like to specify the exact crystals for each charm, you may do so in the 'Special Requests' box. Also, if you prefer a different crystal color(s) than the birthstone(s) or colors you are ordering for the bracelet design, you may make a note in the 'Special Requests' box. Example: "January crystal for crystal charm." For multiple crystals and/or multiple charms, please make sure to input them in order (left -top to right-bottom). Some, prefer to have the birthstones of their children or grandchildren on the bracelet. Then, instead of getting a crystal charm(s) with the same birthstones, they use 'their' birthstone on the crystal charm. return to top I do not want crystals on a Mother's / Grandmother’s Bracelet. Can I do this? Absolutely! You can do this on any bracelet design. In the "Birth Month/Favorite Color" text box, input "None" or "No Thank You". You may also add a note to us in the 'Special Requests' box to confirm. return to top Why do your prices increase with size? At Bailey's Beads and Beyond we believe that you should not be charged for more than what you receive. If you are ordering a newborn bracelet (4"), why pay for a 6 1/2" bracelet? Since, it costs more to create the 6 1/2" bracelet then it does a 4" bracelet, we increase the price for each size increment. We do this on all of our jewelry. You won't see this anywhere else, exclusively for Bailey's Beads and Beyond customers! return to top What is your cancellation policy? Cancellations must be done within 24 hours, from placement of your order. Please contact customer support with your cancellation. return to top How do I order a repair? Please click here for information on ordering a repair. return to top What is your return policy? Please click here to read our return policy. return to top I have an idea of what I want and do not see it on your website. How do I order a custom design? We would love to design something especially for you! Please note that payment must be received prior to processing your custom order. We will supply you with photos of the custom piece, for approval, prior to shipping. Please click here to order a custom design. return to top I need a 5 strand Mother’s / Grandmother's Bracelet. How do I order one? All of our Mother`s and Grandmother`s bracelet designs on our website are available in single, double, triple and quadruple strands. If you are needing more strands, such as 5 or 6 strands, you will need to contact Customer Support for a quote. Please make sure to include the bracelet`s name, of interest. return to top Do you ship to my country? Currently, Bailey's Beads & Beyond ships to the United States, Canada, Australia and United Kingdom. Please contact us if your country is not listed, we may be able to accomodate you. More countries coming soon! return to top I just placed my order, but I forgot to use the promotional/coupon code. What should I do? Please contact customer support immediately to cancel the order and then replace it using the promotional/coupon code. return to top How do I use my Gift Card or Store Credit? On your gift card there is a ‘number‘, enter this number in the ‘voucher‘ box during checkout. Any amount that is over the gift card ‘amount‘, will be the customers responsibility. In order to use your store credit, please login to your account. During checkout, you will be asked to “Use Store Credit?“, select “Yes”. It will show you the amount of “available” store credit on your account. If you do not see this, please contact customer support. We will check you account. return to top I just ordered something, but now it's on sale. Do you honor price adjustments? Yes, we do issue price adjustments, however your order must have been placed no more than 7 days before the price change was made. Please contact our Customer Support Department to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after will be denied. Price adjustments will not be issued if your order has already received a discount (including price adjustments, promotional codes, etc...) *Price adjustments will not be made if you have already recieved a discount using a promotional code. return to top I am not comfortable with using my credit card online, can I pay using a personal check or money order? Sorry, we no longer accept personal checks. However, we do accept money orders or certified funds. 1. Select your items that you wish to order and place them in your shopping cart.
2. Continue through the checkout proocess (filling in your information)
3. Select "Money Order" for your payment option
4. Submit your order
5. You will receive confirmation of your order via email. Please print this email and mail it along with your payment.
6. Contact us, for our mailing address. **All money orders must be in US funds or they will be returned. return to top Do you ship to P.O. Boxes? Yes, we ship to P.O. Boxes! All packages are shipped via the United States Postal Service (USPS). return to top What is the Wish List used for? A wish list is used to save items that you like or want to purchase at a later time. For your convenience, we also offer a Gift Registry. Which is great for weddings, engagements, baby showers, birthday parties, Christmas and more! To add an item to your Wish List, click on the "Add to Wish List" button, located on the product's ordering page. To add an item to your Gift Registry, click on the "Add to Gift Registry" button, located on the product's ordering page. Please Note: The wish list and gift registry does not hold inventory. To create a wish list and/or gift registry you must be a registered customer. Click here to register now. return to top Holiday Shipping - Processing and Delivery Periods Please click here to view our holiday shipping details. return to top Holiday Hours/Closures Please click here to view our holiday hours and closures. return to top How do I contact Bailey's Beads & Beyond? Please click here to contact us. return to top Proposition 65 Warning - California Residents Proposition 65 WARNING: Attention, California residents Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Most of our jewelry contains some amount of lead (as with all beaded jewelry), please understand that casual contact is not dangerous to the wearer or anyone who comes in contact with the jewelry pieces. The above statement is required by law to be posted on this website. In other words, lead is harmful if consumed. return to top Small Parts Disclaimer Warning! Many of our items contain small parts! These parts may be a potential choking hazard to children under the age of 4 years old. Please DO NOT leave children under the age of 4 unsupervised while wearing jewelry. Please keep these items up and out of the reach of children, while the child is not supervised by an adult. Jewelry is NOT a toy. Please do not allow babies/children to put jewelry pieces in their mouths. Although, Bailey's Beads and Beyond designs jewelry for babies, infants, toddlers and young children, these jewelry pieces are intended for special ocassions, keepsake items or worn with parental/adult supervision. Bailey's Beads and Beyond provides heirloom quality jewelry that is professionally designed and crafted to withstand normal wear and tear. Baby/child safety is always of the utmost importance, however, no piece of jewelry can ever be guaranteed not to break. Always remove jewelry before bed time, bath time and any time the baby/child is not supervised by an adult. Please be aware of the possibiliities and please always be safe! return to top What are your hours of operation? Bailey's Beads & Beyond operates, Monday - Friday, 9am - 4pm PST. Excluding holidays. All emails received, will receive a response within 24-48 hours. All orders placed outside of our normal business hours, will be handled on the following business day. We do NOT ship on the weekends or holidays. return to top Perfect Fit Guarantee Please view our Perfect Fit Guarantee for more details. return to top Bailey's Beads & Beyond Accepts All Major Credit Cards
 
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